Self-service Password Reset: Steps to stress-free access

Resetting your password in the workplace is rarely as simple as it sounds. As you struggle to recall answers to security questions given years earlier, you won’t be the first to escalate the issue to your IT department. You’ve got pressing deadlines to meet – and you’re desperate!

Following a few simple steps, self-service password reset (SSPR) can take the stress out of a forgotten password, and ensure your help desk is focussed on the issues that really matter to your business.


A user’s guide to SSPR

Today’s workforce is widely connected and always on, accessing apps and resources from a variety of devices and different locations. When the inevitable happens and you forget your password, you need to be able to regain access quickly.

This blog is written from a user’s perspective. It will show you, step-by-step, how easy it is for anyone to set-up and use Microsoft’s Azure self-service password reset functionality

Registering for SSPR

First of all, I need to go to the page. Once here, I can log in with my normal corporate email address and password. Note: this page is normally branded with your company logo and theme.


After successfully logging in, I’m presented with my personal my apps homepage.


From here, I need to go to my profile and click on the ‘Register for Password Reset’ tile.


Multi-factor authentication (MFA) is used to verify that it’s me. This involves a phone call to my registered phone number. Once answered, we are ready to register.


Here, we enter our authentications details, such as the phone I would like to use to receive the verification code – this can be delivered via text message or a phone call. There is also the option to give an alternative email address for the code to be sent to, or we can use an authentication app. Once completed, I hit finish and I’m ready to go!


How to reset your password

I’m now going to show how easy it is for users to reset their password using this tool.

From this page, which can be accessed by any device, we can see my password and ID don’t match.


To start the process, I need to click on either the ‘Forgot your password’ or ‘Can’t access your account’ links.

From here, I’m asked to enter my user ID and complete the security captcha.


To allow me to change my password, I need to prove it’s me. This can be done in a number of ways. I’m presented with 3 options, which correspond with the details I put in when I registered for SSPR. I can either be emailed at my alternative address, sent a text, or called at my registered number.

Remember, whichever option you choose, you will need to re-enter the number or address to make sure they match the details you put in when registering to prove it is you. For this example, I have chosen for a text message to be sent to me.



Once I receive the verification code, I simply input it and I’m ready to reset my password.


Once changed, this will link back to all my other applications, so I can log in as usual with the new password.

And that’s it! Setting up SSPR and resetting your password is that quick. Don’t waste your time – or that of your help desk – and make sure you are prepared for the inevitable.

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