Category: xRM

Dynamics 365: The next evolution of Dynamics CRM

When people think about Dynamics CRM, they naturally think about the out-of-the-box features: sales, service and marketing. It hasn’t necessarily come across as a powerful app development platform – the inclusion of CRM in the title hasn’t helped. With all of the recent add-ons and changes, it came as little surprise when Microsoft recently announced it… Read more…

Azure AD B2C explained: What we’ve learned so far

Azure Active Directory B2C has been advertised as a potential game changer for business to consumer organisations. Built on Microsoft’s leading cloud identity platform, Azure AD, businesses can improve consumer connections whilst offering enterprise-grade security for their identities. With improving the customer experience and data protection competing for primacy in most organisations, it’s clearly an… Read more…

Single Customer View: See the benefits inside your business

With customer service and engagement now a key battleground for many businesses, the benefits of a single customer view can no longer be ignored. When looking for answers, consumers now regularly use at least four different channels*, expecting a seamless user experience at all times. In fact, 42% feel that getting their issue resolved, without… Read more…

10 ways IT can improve employee retention in retail

Employee retention is a challenge for almost every organisation, with 87% citing it as one of their top objectives. It is especially a challenge for those within the retail industry, which employs nearly three million people. It is the UK’s largest private sector employer. Living in a world of ever-changing and evolving technology, there are… Read more…

Security concerns on the rise – OCG’s Industry Forecast 2016 survey

In a recent survey carried out by Oxford Computer Group, security was cited as the biggest concern for businesses in 2016. The Industry Forecast 2016 survey saw 20% of respondents highlight security as the most prominent challenge they are expecting to face in the coming months. This result was up 18% when compared to 2015’s… Read more…

Top 10 tips for building a successful IT business case

We all know that feeling of dread when you’re asked to build an IT business case. It’s a daunting prospect that’s becoming more and more common in business today. Yet while it’s a requirement at many companies, employees tend to lack the know-how – and ultimately the confidence – to pull such an important document together. Without a business… Read more…

How to use Dynamics CRM to effectively manage customer complaints

Managing customer complaints with Dynamics CRM is easier than you think. This article illustrates how small changes made by a developer or CRM consultant can help tailor the product to your exact business requirements – in this case using the ‘Service’ area of the platform.   Easily handle Customer Complaints with Microsoft Dynamics CRM  Dynamics CRM has an out-of-the-box process… Read more…

What’s new in Microsoft Dynamics CRM 2016?

You’d be forgiven for thinking that Dynamics CRM wasn’t a mature product, given the size and impact of the new features added to its 2016 release. But nothing ever stands still. When your technology is so pervasive and in equal measure driven by other technologies (particularly mobile), having this much attention from the product team… Read more…