Category: xRM

Dynamics 365: The next evolution of Dynamics CRM

When people think about Dynamics CRM, they naturally think about the out-of-the-box features: sales, service and marketing. It hasn’t necessarily come across as a powerful app development platform – the inclusion of CRM in the title hasn’t helped. With all of the recent add-ons and changes, it came as little surprise when Microsoft recently announced it… Read more…

Single Customer View: See the benefits inside your business

With customer service and engagement now a key battleground for many businesses, the benefits of a single customer view can no longer be ignored. When looking for answers, consumers now regularly use at least four different channels*, expecting a seamless user experience at all times. In fact, 42% feel that getting their issue resolved, without repeating… Read more…

10 ways IT can improve employee retention in retail

Employee retention is a challenge for almost every organisation, with 87% citing it as one of their top objectives. It is especially a challenge for those within the retail industry, which employs nearly three million people. It is the UK’s largest private sector employer. Living in a world of ever-changing and evolving technology, there are… Read more…

How to use Dynamics CRM to effectively manage customer complaints

Managing customer complaints with Dynamics CRM is easier than you think. This article illustrates how small changes made by a developer or CRM consultant can help tailor the product to your exact business requirements – in this case using the ‘Service’ area of the platform.   Easily handle Customer Complaints with Microsoft Dynamics CRM Dynamics CRM has an out-of-the-box process… Read more…

What’s new in Microsoft Dynamics CRM 2016?

You’d be forgiven for thinking that Dynamics CRM wasn’t a mature product, given the size and impact of the new features added to its 2016 release. But nothing ever stands still. When your technology is so pervasive and in equal measure driven by other technologies (particularly mobile), having this much attention from the product team… Read more…